Senior Premium and Credit Account Manager

4 days ago

Melbourne, Victoria, Australia Gallagher Bassett Full time
About the Role

We are seeking a highly skilled Senior Premium and Credit Account Manager to join our team at Gallagher Bassett. As a key member of our team, you will be responsible for providing exceptional customer service and managing premium and credit accounts for our Workers Compensation clients.

Key Responsibilities
  • Process renewals and annual adjustments to premium
  • Identify and report risks that may impact the business
  • Understand and comply with policies and procedures for securing and handling company and client information
  • Achieve monthly productivity levels as designated by management
  • Analyze and forecast client premium projections
  • Respond to premium-related queries via phone, email, or client visit
  • Maintain accurate employer information and workplace details
  • Assess and allocate Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping
  • Resolve complaints in accordance with company guidelines
  • Create arrangements for premium repayment in line with GBS and VWA guidelines
  • Comply with the Accident Compensation Act 1985, Premiums Order, and other relevant legislative requirements
  • Identify opportunities for process improvement
  • Proactively manage the debtor position to maintain external business relationships
  • Attend internal and external training courses to update technical knowledge and personal development
  • Control the value, number, age, and proportion of outstanding premium while maintaining scheme benchmarks
  • Investigate legal recovery action as required
About You

We are looking for a candidate with:

  • Workers Compensation/Premium and Credit Management experience
  • Experience in a client service role
  • Knowledge of general business and administrative practices
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • PC literate - Database and Microsoft Office
  • Excellent time management and organizational skills
  • Industry-specific qualifications highly regarded
  • Coaching and mentoring skills highly regarded
What We Offer

We offer a competitive remuneration package, flexible work arrangements, including work-from-home options, paid parental leave, and a collaborative working environment. We also provide opportunities for ongoing education and development, a dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs. Additionally, we offer staff benefits, including additional purchased leave, volunteer leave days, retail discounts, and more.

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.

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