High Performing Team Lead

18 hours ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $125,000 - $155,000
Customer Success Team Lead

To succeed in this role, you will lead, mentor and empower a high-performing Customer Engagement team.

You will shape strategies that enhance service quality and deliver measurable value.

We help ambitious organisations across Australia and New Zealand achieve more from their technology investments.

Key Responsibilities:
  • Lead, mentor and develop the Customer Engagement team to drive exceptional performance.
  • Foster proactive customer management and regular engagement meetings.
  • Serve as an escalation point for significant customer issues, collaborating with internal stakeholders to resolve them efficiently.
  • Oversee service delivery quality, ensuring alignment with contracted services and industry best practices.
  • Monitor and improve service metrics, operational processes and customer value.
  • Manage contract-related documentation, invoicing and reporting.
  • Support renewals and identify upsell opportunities in partnership with the CSM team.
  • Nurture strong customer relationships built on trust, transparency and delivery excellence.
Requirements:
  • At least 5 years' experience in Customer Success or Service Delivery, including at least 2 years in a leadership or team lead role within a technology or managed services environment.
  • A solid understanding of IT service management frameworks (preferably ITIL).
  • Commercial acumen with experience contributing to contract negotiations and renewals.
  • Excellent communication, problem-solving and organisational skills.
  • A passion for building high-performing teams and delivering outstanding customer outcomes.

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