Care Services Leader

5 days ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $93,000 - $114,000

Our organization seeks a Client Care Manager to lead our team in delivering exceptional service.

The ideal candidate will have significant experience in a similar leadership role, with a passion for animals and a strong understanding of pet aftercare.

Responsibilities include:

  • Coordinating bookings with the public and veterinary clinics
  • Assisting clients who bring pets to our premises
  • Mentoring direct reports and managing escalated customer enquiries
  • Setting Key Performance Indicators (KPIs) for the team and monitoring progress
  • Effectively prioritizing and coordinating resources across competing requirements

We offer a supportive work environment, opportunities for professional growth, and a competitive remuneration package.

Our ideal candidate is an animal lover with excellent communication skills, high energy levels, and a minimum of two years' experience in a customer service management role.

For this position, integrity, discretion, and tact are highly valued.

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