Senior Service Leader

2 weeks ago

Wollongong, New South Wales, Australia United for Care Full time
  • Monday to Friday, no rotating rosters
  • Lead a high-performing team in a modern disability housing model
  • Candidate with both clinical & psychosocial experience, and Nursing degree is highly desirable

About Us

At United for Care, we're redefining disability housing through our innovative Vertical Villages. Our smart, modern apartments combine independence with 24/7 onsite support. We create inclusive communities where people can live the lifestyle they choose.

About The Role

We're looking for a Senior Service Leader to oversee one of our residential sites in the Wollongong region. You'll manage daily operations, lead a team of support staff, and drive high-quality, person-centred services.

You'll work closely with your Head of Service Delivery and have strong internal support from rostering, recruitment, and workforce planning teams.
  • Lead and coach a team to deliver safe, high-quality, person-centred support
  • Oversee onboarding, supervision, and ongoing development for all team members
  • Support the team to manage participant risks effectively
  • Monitor individual plans and outcomes to ensure goals are being met
  • Run regular team meetings and monthly supervision sessions
  • Build team capability and foster a positive, high-performance culture

Why Join Us?
  • Fixed Hours: Monday to Friday, no shift work or rotating rosters
  • Career Progression: Join a growing organisation with clear development pathways
  • Supportive Environment: Access to L&D programs, internal coaching, and onboarding support
  • Wellbeing Perks: Premium EAP access for you and your immediate family
  • Staff Rewards: Employee discounts, cashbacks, and a strong referral program

About You
  • Solid background in disability support, mental health, or community services
  • Strong clinical or physical care knowledge – experience with complex care needs highly regarded
  • Leadership experience in a similar role – you know how to motivate and develop a team
  • Clear understanding of community services, supports, and NDIS practices
  • A Bachelor's in Nursing or other relevant degree – bonus but not essential
  • Confident, proactive, and passionate about quality care and participant outcomes

If you're driven by a passion for creating positive change and eager to start a rewarding career with United Foundation, we invite you to apply and join us in our mission to empower individuals and promote lifestyle freedom.
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