Practice Leader

2 weeks ago

Wollongong, New South Wales, Australia United For Care Full time

United for Care is not your standard disability care provider. We are a disruptor in the sector, looking to centre people, not processes. Our unique solutions provide greater care, independence, and permanence for vulnerable and disabled people, inspiring lifestyle freedom._
- _Competitive Salary_
- _Career Development _
- Based in Wollongong

We have an exciting opportunity for passionate and motivated individuals to join United for Care in the position of **Practice Leader **for our Wollongong location**.**

**Our Purpose**

We are dedicated to facilitating a space for our participants to call home in our Vertical Villages, and to create a thriving community. We offer independent living opportunities that provide tailored apartment accommodation and 24-hour support models that empower people to live their lifestyle of choice.

**About the position**

The Practice Lead oversees the day to day operations of their sites under general direction from the Operations Manager to ensure effective and efficient service delivery by supporting staff through role modelling, coaching and supervision. In addition, the Practice Lead is responsible for providing customers with support that is in line with the customers' goals and NDIS SIL plans as well as assisting them to live independently.

The role includes
- Lead and model effective person centred practices including: working individually with participants, undertaking planning and delivery of work as per care plan, providing support to families and carers, working with local service providers.
- Support the team to provide high quality services are assessed, planned, evaluated and delivered in line with participant care plans, goals and outcomes.
- Develop fortnightly rosters allocating staff according to contracted hours, planned leave and the participants rosters of care.
- Provide effective onboarding, site orientation and training to new employees to support their engagement and learning journey.
- Conduct regular team meetings and monthly practice supervision to access performance of each team member.
- Work with staff, participants, families and other stakeholders to understand and resolve concerns.
- Coordinate on-site support and review of incidents and complaints in consultation with the Operations Manager.
- Ensure staff work within UFC's Code of Conduct, policies and procedures of the Quality Management System.

**About You**
- Tertiary qualifications (minimum certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health related field.
- Experience and expertise in working directly with people with mental health issues, complex needs, and with their families and carers.
- Demonstrated capacity to effectively lead, coach and develop a team to achieve best quality service outcomes including experience in the provision of professional supervision.
- Ability to work both autonomously and as part of a team, incorporating effective planning, time management, problem solving, organisational skills, resourcing, and achieving quality outcomes.
- Demonstrated ability to plan and prioritise to meet customer service delivery requirements.
- Demonstrated understanding of available community services, networks and supports.
- Awareness and understanding of the NDIS (desirable)

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