Senior Manager, Business Performance

1 month ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time
About the Role

We are seeking a highly skilled and experienced Business Performance Senior Manager to join our team at Commonwealth Bank. As a key member of our Global Technology Services (GTS) team, you will be responsible for overseeing the strategic agenda and driving activities against the implementation of our strategy, planning, and operations, financial management, and risk management.

Key Responsibilities
  1. Drive governance reporting requirements, including milestones, financials, benefits, and risks, and provide meaningful insights to drive business decisions.
  2. Track metrics against stated objectives and key results, leveraging data-driven insights to inform continuous improvement opportunities.
  3. Oversee workforce and financial management activity via forecasts, budgets, actuals, and reconciliation.
  4. Lead the development of centralized operational procedures and tools, ensuring consistency across all teams, including key performance indicators, regulatory delivery, and strategic planning.
  5. Act as a conduit across teams to ensure information flow, commitments can be delivered, and escalation of risks and issues.
  6. Work with leadership to develop and drive business commitments and outcomes.
  7. Manage high complexity and change, solve problems, manage senior stakeholder relationships, and operate with an enterprise mindset.
  8. Provide people leadership and management where relevant and contribute to the capability uplift of others.
  9. Identify actions and interventions for escalation and conduct initiative deep dives.
  10. Develop a deep understanding of Group Technology strategies and priorities to support the Technology Risk Steward delegate and EGM Global Technology Services.
  11. Provide commercial, value-added, and insightful advice to the Technology Risk Appetite Statement (RAS).
  12. Work with Control Owners to address queries.
  13. Attend RAS monthly meetings to ensure commentary is to board level standard.
  14. Collaborate with technology leads to collect and review RAS metrics.
  15. Drive continuous improvement of the RAS metrics report.
  16. Support Business Units in assessing their model risks and control environment, ensuring each BU LT operates within their Risk appetite.
  17. Policy Liaison for the IT Service Management Policy Suite.
  18. Support the Technology Chief Controls Office in maintaining all Policies, Standards, and Procedures within the IT Service Management Policy Suite.
  19. Attend the Technology Policy Governance Working Group.
  20. Support, facilitate, and lead Technology leads for input for RAS and Risk Management Declaration (RMD) Board Reporting.
  21. Support 'deep dives' for the RMD Annual Assessment.
  22. Report for Non-Financial Risk Committees (NFRC) or other risk reporting as needed.
  23. Build strong working relationships with Group functions, Line 1 risk, and business stakeholders.
Requirements
  • Strong written and verbal communication skills.
  • Ability to connect meaningfully with stakeholders at all levels of the organization, technical and non-technical.
  • Ability to connect strategy to work to drive clarity on work and prioritization.
  • Ability to work with finance to analyze operating budgets across domains and crews.
  • Ability to work with CTO performance on alignment on strategy, finance, and workforce objectives.
  • Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
  • Demonstrated skills in written and verbal communication, including ability to interpret technology metrics to risk reporting commentary.
  • Understanding of the technology Risk landscape.
  • Knowledge of Technology Risk and Compliance Risk frameworks.
  • Ability to meet objectives/targets and deliver in tight timeframes.
  • Reporting & analytical mindset with any risk reporting experience highly regarded.
  • Ability to interpret data sets, including familiarity with dashboards and board reports.
  • Background in Risk and Compliance reporting, Technology consulting, or Policy Management is preferred but not essential.

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