Senior Business Engineer

1 month ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time
About the Role

We are seeking a highly skilled Senior Business Engineer to join our Workflow Crew, responsible for driving the architecture, design, build, and governance roadmap across the group for various workflow technologies.

As a Senior Business Engineer, you will work alongside the Principal/Lead Business Engineers and Product Owner to define the product vision and feature roadmap. You will be part of a squad (Software Engineers, Site Reliability Engineers, and Test Engineers) to define the requirements and help execute the roadmap and support the products that are delivered.

Key Responsibilities
  • Provide business analysis services and specialist support for the Workflow Crew
  • Gather and document information, conduct analyses of business needs through elicitation and management of business, functional, and non-functional requirements
  • Liaise and maintain relationships with stakeholders to understand the structure, policies, and operations of the organisation, and to recommend solutions that enable the organisation to achieve its goals
  • Complete and oversee project work stream deliverables, including quality control/sign off for the area of accountability
  • Provide ongoing assistance to support teams for functionality released into production
  • Work closely with stakeholders and change management to identify impacts to business processes as a result of system or application changes
  • Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary
  • Evaluate the effectiveness of solution delivery (SDLC) tools, processes, and methodologies, and make recommendations for continuous improvement
  • Analyse and document business/functional processes and requirements using standard analysis methodologies and tools
  • Convert business needs into functional designs using knowledge of system capabilities, rules, and architecture
Requirements
  • Have a risk mindset and be able to proactively identify and understand, openly discuss, and act on current and future risks
  • Provide business analysis services and specialist support
  • Have experience working as a Business Engineer in case management solutions/workflow automation projects
  • Design case types, create applications, and support the low-code implementation and configurations
  • Have been part of end-to-end implementation of workflow automation/customer service applications as a Senior Business Engineer
  • Have good knowledge of Pega OOTB features, such as Flows, Flow Actions, Activities, User Interface, Agents, SLA, Correspondence, Single Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), REST Connectors, and SOAP Services
  • Have a good understanding of journey-centric methodologies for requirements gathering/elaboration
  • Have a good understanding of integrations, cloud hosting, as well as design and building of reusable components
  • Have strong experience in documenting epics, features, and user stories and building case type backlogs
  • Have strong experience in conducting elaboration sessions and a good understanding of DCOs (preferable)
  • Have an understanding of the importance of controls and high-risk management in day-to-day activities, with the ability to proactively identify and understand, openly discuss, and act on current and future risks
  • Be able to capture business requirements in a clear and concise manner and convert those requirements into system speak (Pega preferable)
  • Have strong written and verbal communication skills, with the ability to communicate ideas and vision effectively and with impact to business and technical teams
  • Have excellent stakeholder management skills, as well as the ability to work well in a team
  • Have experience using Jira and Confluence, as well as data analysis, modelling, and workflow design
  • Have experience working in an Agile project environment
  • Be certified as a Pega Business Architect (preferably version 7 or later)
  • Have a Pega Technical Background (certified as CSA)
About Us

At Commonwealth Bank, we're passionate about delivering exceptional customer experiences and driving innovation in the financial services industry. We're committed to fostering a culture of inclusion, diversity, and flexibility, where our people can thrive and grow.

We're seeking talented individuals who share our values and are passionate about making a positive impact. If you're a motivated and collaborative professional with a passion for business analysis and workflow engineering, we'd love to hear from you.

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