Proactive IT Support Specialist

5 days ago

Perth, Western Australia beBeeItSpecialist Full time $95,000 - $130,000

Job Description:

We are seeking a proactive and results-driven IT support specialist to cater to the needs of small and medium-sized enterprises.

This role involves providing top-notch end-to-end IT support to clients, encompassing on-site and over-the-phone assistance.

You will be responsible for resolving customer issues, analyzing root causes, and implementing fixes to ensure seamless IT operations.

Key Responsibilities:

  • Deliver exceptional customer service
  • Support multiple clients with varying IT capabilities
  • Analyze and resolve technical issues across diverse technologies
  • Collaborate with customers to understand their IT requirements and provide tailored solutions

Required Skills and Qualifications:

To succeed in this role, you must possess:

Essential Skills:

  • Outstanding communication and customer service skills
  • At least 4+ years of experience in MSP (Managed Services Provider) environment
  • Ability to multitask and manage multiple customers simultaneously
  • Strong understanding of Microsoft 365, Windows Server, Active Directory, and Exchange server
  • Azure knowledge and experience with TCP/IP, DNS, DHCP, and network security
  • Full Australian Driver's License and own vehicle

Desirable Qualifications:

  • Relevant certifications or degrees in IT-related fields

What We Offer:

A dynamic work environment that provides opportunities for growth and development. Our team is committed to delivering exceptional service to our customers, and we're looking for like-minded individuals to join us.

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