Claims Service Coordinator

5 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time

Growing Organisation, Career Advancement Opportunities

Job Description

We are seeking a Claims Service Coordinator to join our team. As a Claims Service Coordinator, you will support our brokers and manage the end-to-end claims process, delivering a best practice customer experience.

Key Responsibilities
  • Facilitate the end-to-end claims process, including setting reserves, authorising payments, within authority levels and according to SLAs.
  • Ensure the customer is kept informed of progress while negotiating options and escalating when required throughout the duration of the claim.
  • Ensure adherence to industry regulations, legal requirements, and company policies.
  • Provide prompt attention to all claims in accordance with Company standards and SLA requirements.
Required Skills and Qualifications
  • Experience in the insurance claims industry with knowledge of insurance policies, procedures, insurance laws and regulations.
  • Takes pride in delivering a high standard of customer service and effective working relationships with internal and external customers and service providers.
  • A team player, who is collaborative, shares their ideas and encourages others.
Benefits

We offer a range of benefits, including:

  • Hybrid working (2 days in office, 3 days WFH)
  • Career development opportunities
  • Industry leader in Marine & Motor Insurance
Others

We are committed to providing equal opportunities for all candidates in our recruitment process. If you are a motivated and experienced Claims Service Coordinator looking for a new challenge, please apply.

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