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eCommerce Brand Operations Lead

1 month ago

Sydney, New South Wales, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our vertically integrated business addresses the world's evolving vision needs. We craft exclusive eyewear brands like Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL. Our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank.

Are you passionate about providing exceptional customer experiences in e-commerce?

We're recruiting for an eCommerce Brand Operations Manager to join our e-Commerce team based in North Sydney. This role will create process efficiencies, collaborate with customer care, and support the eCommerce team in daily operations across Sunglass Hut, Ray-Ban, Oakley and Costa Del Mar websites. Reporting to our Senior E-Commerce Operations Manager, this role will act as a bridge between our customers and brands, aiming to provide exceptional service, resolve issues efficiently and contribute to positive customer experiences.

About the Role
  • Manage communication between Customer Service & Distribution Centre teams to fix issues customers face on our website and within the supply chain.
  • Oversee store operations teams to ensure seamless omnichannel customer experiences.
  • Monitor weekly gross to net performance, operational supply chain performance, identifying trends and required improvements.
  • Identify opportunities for cross-functional process improvements and resolve operational inefficiencies.
  • Liaise with internal cross-functional teams, leading projects to optimise operations, processes and technology.
  • Test scenarios where customers identified areas with functionality issues.
  • Manage integration and development of new features and enhancements.
  • Manage, coach and mentor our ECommerce Operations Coordinator.
  • Communicate issues with functionality stakeholders.
Key Skills and Qualifications
  • Tertiary education in marketing, e-commerce or digital marketing.
  • Good eye for creative layout and design.
  • BASIC HTML & Photoshop skills highly regarded.
  • Strong project management and self-management skills, prioritising under tight deadlines.
  • Highly driven, passionate about online retail, quick to learn.
  • Microsoft Office Suite – particularly Excel.
About Working at EssilorLuxottica

A career with EssilorLuxottica offers rewarding experiences and skill development every day. Working at our head-office in North Sydney, you'll enjoy:

  • Generous product allowance for spending across our portfolio of brands.
  • Wellness amenities including a Pilates studio, yoga classes, personal training and bike storage.
  • Abundance of local cafes, a major shopping centre and close proximity to public transport facilities.
  • Global volunteering opportunities through our OneSight Foundation.
  • Wide range of career opportunities across the EssilorLuxottica network.
  • Complimentary full-time concierge services offering an exclusive hotel-style experience.
  • Options for a hybrid working environment.