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Gucci Store Operations Manager

4 weeks ago


Melbourne, Victoria, Australia Gucci Full time
About Us

Gucci is a global luxury fashion brand that embodies Italian style and sophistication. We are committed to creating high-quality products that exceed our customers' expectations.

Job Description

We are seeking a highly skilled Store Operations Manager to join our team in Melbourne. As a Store Operations Manager, you will be responsible for managing the day-to-day operations of the store, ensuring that all tasks are completed efficiently and effectively.

Your Opportunity

This is a fantastic opportunity to join a dynamic team and contribute to the success of Gucci. As a Store Operations Manager, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities
  • Manage the store's administrative and inventory support to achieve business goals
  • Lead operational excellence within the store, ensuring all operational procedures are commercially managed
  • Act as a team player and work collaboratively with all Gucci employees and stakeholders to achieve exceptional results
  • Manage the stockroom and implement policies and procedures for deliveries, dispatches, and inventory
  • Assist the Store Manager/Director in overseeing functions influencing service delivery excellence and minimizing inventory loss
  • Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store
  • Ensure the store building and all internal areas are maintained to the highest standard
  • Manage the on-boarding and development of all store operational support
  • Cascade company communications to all members of the store team and lead by example when embracing brand messages
  • Provide accurate daily and regular reports
  • Maintain accurate payment records, including petty cash
  • Unpack and receive stock, and complete cashiering and any administrative duties as required
  • Maintain store operations-related records, such as stock transfer and repair
  • Drive and be the main point of contact for stocktake and yearly shrinkage results
  • Complete and/or perform any other reasonable duties assigned by the Store Manager/Director or other manager as directed
Requirements
  • Previous experience in a similar role, ideally from a high-volume retail or service-based industry, preferably in the luxury environment
  • Proven strong operational performance within a high-volume and high-turnover retail environment, leading a team
  • Proven ability to work in highly pressured roles and situations
  • Customer service-oriented attitude, driven by meeting and exceeding KPIs and targets
  • Time management and prioritizing skills
  • Ability to be flexible and agile to meet business needs
  • High attention to detail and a strong, professional work ethic
  • Strong leadership and management skills used to lead, grow, and develop the team by example
  • Proficiency in using technology and/or learning about updated technologies
  • Proficiency in Outlook/Excel/Word/PowerPoint
  • Exceptional written and verbal communication skills
Why Work with Us?

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented, and unique. You're invited to come and show us the Dream-maker that you are.