Customer Experience Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeMarketing Full time $120,000 - $180,000
Job Overview

The Customer Experience Strategist role is a key position within our team, responsible for delivering exceptional customer experiences. This involves working closely with the Centre team to execute best-in-class activations and campaigns, partnering with retailers and connecting with customers and the community.

This is an exciting opportunity for a passionate, dynamic, self-motivated individual who enjoys working in a high-performing culture. The successful candidate will have a proven track record of leading small teams and driving business results through effective marketing strategies.

Key Responsibilities:
  • Develop a comprehensive customer experience strategy and oversee its flawless execution
  • Coach, lead, and develop a small team of marketers
  • Partner with retailers to drive sales growth and enhance customer engagement
  • Manage Centre communications/content plan across owned, earned, and bought channels
  • Deliver an annual Centre event program that drives foot traffic and customer loyalty
  • Lead everyday innovation and thought leadership, identifying process improvement opportunities
  • Support PR opportunities, especially via local media relationships
  • Work effectively with agencies and external suppliers to deliver quality creative assets and services on time and on budget
Requirements:
  • Tertiary qualifications in Marketing/Business discipline
  • Experience within Marketing and leading small teams
  • A passionate, dynamic, self-motivated individual who enjoys working in a high-performing culture
  • Skills - communication, brand management, customer experience/guest services, digital & social, media & PR, event management, research & analysis, negotiating
  • Understanding of consumer behavior
  • Attention to detail and excellence in execution
About Us

We create extraordinary places and experiences that connect and enrich communities at 42 Westfield destinations across Australia and New Zealand.

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $120,000 - $180,000

    Customer Experience StrategistWe are seeking an experienced Customer Experience Strategist to drive our customer-centric approach and deliver exceptional experiences across the new home build journey.This role is responsible for leading the development and implementation of a comprehensive customer experience strategy, ensuring seamless interactions...

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Bebeecustomerexperience Full time

    Job Title: Customer Experience StrategistJob Description:We're seeking a skilled Customer Experience Strategist to drive business growth by delivering exceptional customer experiences. You will be responsible for establishing long-term relationships with customers, advising them on achieving their customer experience vision, and equipping them to...

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

    Job Title: Customer Experience StrategistWe are seeking a skilled Customer Experience Strategist to play a key role in driving customer acquisition and retention.About the Role:The successful candidate will be responsible for growing member engagement and retention, using a global loyalty strategy as a base.Main Responsibilities:Develop and execute a...

  • Business Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $130,000 - $165,000

    Job Title: Business Strategist - Customer Experience ExpertiseAre you a customer experience specialist seeking a new challenge? Do you have experience in strategic consultancy and customer engagement strategies? We are looking for a talented individual to join our team as a Business Strategist - Customer Experience Expertise.As a Business Strategist -...

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $60,000 - $90,000

    Job Title: Customer Experience StrategistAbout the Role:Develop and implement customer-centric solutions to drive business growthCollaborate with internal stakeholders to enhance customer experience across various touchpointsIdentify opportunities for process improvement and develop strategic recommendationsKey Responsibilities Include:Manage and prioritize...

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $98,765 - $123,456

    **Role Overview**We are seeking a seasoned Customer Experience Strategist to drive enhancements across our products and services.This individual will be responsible for leading improvements in customer experience, leveraging insights from 'Voice of the Customer' data to identify and resolve pain points.The successful candidate will collaborate with...

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $90,000 - $130,000

    Transforming Customer JourneysAbout This RoleThis is a rare opportunity to drive service design and delivery that puts customers at the forefront. As a Customer Experience Strategist, you will lead end-to-end service design, collaborating with teams and fostering relationships effectively.Key ResponsibilitiesDrive a customer-centric approach to service...

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $160,000

    Job Title: Customer Experience Strategist Description: We are seeking a skilled Customer Experience Strategist to lead our customer insights team. As a key member of our organization, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty. Key Responsibilities: Manage existing research platforms and...

  • Customer Experience Strategist

    7 days ago

    Sydney, New South Wales, Australia beBeeInsurance Full time $80,000 - $140,000

    Customer Experience StrategistWe are seeking a talented individual to lead our customer experience strategy and drive business outcomes. This role will involve working closely with cross-functional teams to develop and implement customer-centric initiatives.The ideal candidate will have a strong understanding of customer behavior and preferences, as well as...

  • Customer Experience Strategist and Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStrategist Full time $123,470 - $138,284

    Job TitleCustomer Experience Strategist and Operations Manager opportunity exists within the Customer Strategy and Technology team. This role leads the development of strategies, plans and policies across NSW to provide customer-centred solutions.We are currently recruiting a full time Customer Experience Strategist and Operations Manager to join us in the...