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Elevate Guest Experiences as a Luxury Service Expert

3 weeks ago

Cairns, Queensland, Australia beBeeExperience Full time $40,000 - $80,000
Experience Curator Role

Crystalbrook Collection is a luxury hotel group in Far North Queensland that prides itself on delivering exceptional experiences, sophistication, and high-end accommodation. We embrace responsible luxury with positivity, creativity, and fun, delivering unique hospitality experiences for our community.

We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — Customer Obsession, Collaboration, and Courage — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

About the Job

The Experience Curator will be responsible for providing outstanding customer service, connecting with visitors and guests, and working within a team environment to elevate our guest experience to new heights.

Requirements
  • You will be motivated to deliver exceptional guest experiences
  • You will be team-centric and enjoy working towards common goals
  • You will have previous hotel guest service experience
  • You will possess excellent knowledge of Cairns with an enthusiasm for local tourism and hotspots
  • You will be available to work across a 7-day roster - evenings and nights included
  • You will display out-of-the-box thinking to achieve greatness in a fast-paced environment
Benefits Package
  • A leading market F&B discount across all venues
  • $99 room rates and a generous friends and family discount
  • Lifestyle benefits including extra leave and earth advocacy days
  • Enhanced sustainability practices
  • Dedicated Internal Mobility Programme and reward scheme
  • Online learning, career enhancement, and development plans
  • Personalised employee support network
  • Regular service recognition and team events