Technical Software Specialist

4 days ago

Perth, Western Australia beBeeSupport Full time $96,000 - $124,000

Job Title:

Software Technical Support Engineer

We are seeking a skilled Software Technical Support Engineer to join our team. This role will be responsible for providing technical support and troubleshooting software issues for our customers.

Key Responsibilities:

  • Owning, investigating and resolving complex software issues
  • Proposing work-arounds for customers
  • Accurate and timely documentation of activities and findings in case management system
  • Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
  • Collaboration with colleagues in other support centres and departments
  • Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
  • Learning every day and actively contributing to the team and our customers

About You:

To be successful in this role, you will have the following qualifications:

  • 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers)
  • Proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC
  • Tertiary qualification in Engineering or Computer Science
  • Working understanding of software and automation hardware communications and setup

Required Skills and Qualifications:

  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous
  • Ability to demonstrate understanding of Windows operating system, networking concepts and security
  • Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
  • Working knowledge and understanding or experience with integrating hardware and software

Benefits:

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our customers. You will have the chance to develop your skills and expertise in software technical support and work with a talented team of professionals.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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