Geologist Software Support Specialist

3 days ago


Perth, Western Australia beBeeGeologist Full time $100,000 - $120,000
Geologist Software Support Specialist

We are seeking a driven Geologist Software Support Specialist to join our team. This role plays a pivotal part in supporting geologists who use software solutions.

Reporting to the Principal Consultant, you will analyse usage data, provide technical support, and document issues for customers using Micromine Origin.

  • Analyse customer usage trends and determine areas where they need further support.
  • Offer technical assistance to customers with active software licences.
  • Document all support issues in our database.
  • Elevate complex problems to other departments when necessary.
  • Occasionally participate in delivering online and face-to-face training courses for clients.
  • Ensure enhancement requests, bugs, and development issues are reported to the product development team and reviewed.
  • Provide technical support to colleagues on various projects as needed.

You must have a background in earth sciences and be keen to transition into the software industry. Key skills include strong technical knowledge of geology and mining software, excellent communication skills, and a passion for helping clients succeed through technology.

Key Requirements
  • A tertiary qualification in earth sciences or engineering.
  • Experience working in exploration or mining environments.
  • Familiarity with Micromine software or general mining software is desirable.


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