Technical Software Specialist

2 weeks ago

Perth, Western Australia Bebeesupport Full time

Job Title:
Software Technical Support Engineer
We are seeking a skilled
Software Technical Support Engineer
to join our team. This role will be responsible for providing technical support and troubleshooting software issues for our customers.
Key Responsibilities:
Owning, investigating and resolving complex software issues
Proposing work-arounds for customers
Accurate and timely documentation of activities and findings in case management system
Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
Collaboration with colleagues in other support centres and departments
Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
Learning every day and actively contributing to the team and our customers
About You:
To be successful in this role, you will have the following qualifications:
2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers)
Proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC
Tertiary qualification in Engineering or Computer Science
Working understanding of software and automation hardware communications and setup
Required Skills and Qualifications:
Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous
Ability to demonstrate understanding of Windows operating system, networking concepts and security
Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
Working knowledge and understanding or experience with integrating hardware and software
Benefits:
This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our customers. You will have the chance to develop your skills and expertise in software technical support and work with a talented team of professionals.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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