Ticketing Relationship Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeClientRelationship Full time $80,000 - $124,999
Job Title: Client Relationship Manager 

Job Description:

The Ticketing Services team is responsible for delivering exceptional customer experience through effective management of client requirements.

This involves working closely and collaboratively with both clients and internal stakeholders to ensure systems and processes are delivered, resulting in a positive client experience and high satisfaction rates.

The Ticketing Services team plays a critical role in maintaining strong and connected client relationships and developing strategies to maximise sales.

The Role

You will work as a team member within the Ticketing Services team, sharing knowledge, information, and valuable client feedback with colleagues to assist in formulating and implementing strategies that create an outstanding ticketing service.

Maintaining and nurturing client relationships is crucial to ensuring their ongoing development by providing optimum benefits from technology and marketing initiatives.

Responsibilities

You will have direct responsibility for overseeing the management of a specific client base, ensuring all contractual obligations are understood and achieved.

Planning and deploying ticketing strategies for future events, including revised reporting opportunities, marketing campaigns, and event day operations when required.

Working closely with staff in the Event Programming and Product Support Departments to ensure they are kept fully informed about upcoming events and services committed to clients.

Collaboration and Communication

Developing marketing initiatives specific to client needs to maximise ticket sales, while also creating post-event reports, event analysis, and providing recommendations for future events.

Ensuring flexibility to work during weekends and public holidays for event operation support.

Key Skills and Qualities

Demonstrating strong communication skills, both written and verbal, with the ability to communicate clearly and confidently about business developments and client requirements.

Possessing up-to-date knowledge of industry developments, incorporating marketing and technological advances.

I.T. literacy essential, with proficiency in Windows Office Suite (PowerPoint, Word, Excel, and Outlook).

Demonstrating flexibility to accommodate changing needs of the business in a highly pressured working environment.

Ensuring customers' needs are continually satisfied, maintaining and building strong customer relationships.

Culture and Values

We have a 'Customer First' mindset, placing customers at the heart of everything we do.

Delivering world-class experiences - Customer First.

We operate globally, processing over 500 million tickets, and employing over 6,500 individuals across 30 countries.

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