Tickets & Premium Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia Cricket Australia Full time

Leading sporting organisation
5 month contract role
Flexible Location

Here's the deal

We're looking for a driven and Tickets & Premium Experience Coordinator to join our Broadcast & Commercial team. In this 5-month contract role, with a passion for providing exceptional customer service you will assist the team by provide general support, as required for International and W/BBL matches.

Reporting to the Team Leader, Ticketing Operations, you will be responsible for responding to inbound Premium Experience and Ticket enquiries, as well as upholding best practice for customer data and records in the CRM.

This is an amazing opportunity to join a purpose driven organisation. Uniting and inspiring communities through Cricket is our culture, and we've never been prouder of the role our people play in making Cricket a sport for all Australians.

About the role

**Your key responsibilities will include**:
Sales & Delivery Activities
- Respond to inbound Premium Experience and Ticket enquiries.
- Maintain required best practice standard for customer data and records in the CRM.
- Process Premium Experience and Ticket bookings including invoicing, ticket fulfillment
- Assist with allocation monitoring, ensuring holds for events are accurate at all times

Exceptional Customer Service
- Drive and maintain strong, mutually beneficial relationships with customers.
- Customer service standards delivered at all times.
- Strong understanding of all venues and product offerings to assist customers.

Sales Reporting
- Assist with regular sales and financial reporting as required.

Administration
- Provide general administration across the team

Event & Match Support
- Provide support on event days as required

About you

**You'll have**:

- Demonstrated experience in sales, customer service, business development and/or account management.
- Passionate about providing exceptional customer service outcomes.
- Excellent written and oral communication skills.
- CRM and database management experience.
- Excellent time management skills, plus strong attention to detail.
- Ability to work autonomously, as well as being a team player who likes to work collaboratively.
- Flexible and able to work outside normal office hours when required.
- Familiarity with ticketing software (Ticketek Aspect, PCi/TM Host &/or TM Arctics) is desirable.

Sound like you? Let's do this

The work we do across Australian Cricket stretches across the sporting and entertainment industries - which means there are all kinds of opportunities for bright-minded, passionate and friendly people.

Vaccinations for our workers provide a key contribution to enabling our summers of cricket, and keeping our players, workers and fans safe. In order to support this, Cricket Australia is mandating vaccinations for all of their employees and will be asking about vaccination status as part of our employment process.

At Cricket we are committed to providing a safe environment for everyone involved in our sport including children.

Perks

We work flexibly and offer extensive employee benefits including a range of discounts from fashion and travel to groceries and electronics Salary packaging options and discounts with our corporate partners. We also have an 5 extra days off a year

Please submit your resume & cover letter outlining your experience meeting the key criteria by 5pm, Monday 29 August.

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