Senior Blood Products Coordinator

1 week ago


Melbourne, Victoria, Australia beBeeLeader Full time $110,210 - $150,000
Role Overview

The Donor Centre Manager position is a leadership role that oversees the quality and safety of blood donation and blood products at our centres.

As a key member of our team, you will motivate and develop your team to achieve collection targets and meet key performance indicators essential to securing Australia's blood supply.

Responsibilities:
  • Manage the quality and safety of blood donation and blood products.
  • Work alongside the team to provide exceptional service to donors.
  • Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs).
  • Foster a safe environment where employees feel valued, can communicate openly, share ideas and continue to learn.
  • Effectively roster employees to meet donor attendance, skill mix and operational requirements.
  • Be a change leader ensuring you explain the 'why' and support change for your team.
  • Engage and build relationships with internal and external stakeholders.
Essential Skills and Qualifications:
  • Demonstrated experience managing a team in a customer-focused environment.
  • Strong leadership skills, using human-centric and empathetic management approaches.
  • Motivation to lead and inspire a team to reach shared goals and key performance indicators.
  • Ability to foster and build internal and external stakeholder relationships.
  • A passion for coaching people, developing skills within your team members and identifying talent.
  • Positive attitude, with the ability to empathise with donors and team members.
  • Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions.
  • Highly committed to safety and quality.


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