
Blood Collection Operations Lead
1 week ago
Job Title: Key Performance Indicator (KPI) Manager
About the RoleThis leadership position requires strong people management skills, using human-centric and empathetic approaches to motivate the team and achieve collection targets and key performance indicators.
Key Responsibilities:- Manage quality and safety of blood donation and blood products
- Work alongside the team providing service excellence to our donors
- Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
- Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
- Effectively roster employees to meet donor attendance, skill mix and operational requirements
- Be a great change leader ensuring you explain the 'why' and support change for your team
- Engage and build relationships with internal and external stakeholders
- Demonstrated experience managing a team in a customer-focused environment
- Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
- Motivation to lead and inspire a team to reach shared goals and key performance indicators
- Able to foster and build internal and external stakeholder relationships
- A passion for coaching people, developing skills within your team members and identifying talent
- Positive nature, able to empathize with donors and team members
- Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
- Highly committed to safety and quality
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