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Customer Service Representative
2 months ago
Job Summary
Sika Australia is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Customer Service
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information to customers regarding our products and services.
- Assist customers with ordering and delivery of products.
- Order Processing
- Process customer orders accurately and efficiently.
- Verify customer information and ensure accurate delivery of products.
- Communication
- Communicate effectively with customers, colleagues, and management.
- Provide regular updates to customers on the status of their orders.
- Problem Solving
- Identify and resolve customer complaints and issues in a professional manner.
- Collaborate with colleagues to resolve complex customer issues.
Requirements
- Education
- High school diploma or equivalent required.
- Experience
- At least 1 year of experience in a customer service role.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of Microsoft Office.
What We Offer
- Competitive Salary
- A competitive salary package that reflects your skills and experience.
- Opportunities for Growth
- Opportunities for career advancement and professional growth.
- Supportive Work Environment
- A supportive and inclusive work environment that values diversity and inclusion.
