Team Leader

7 days ago


Australia Allianz Australia Full time
About the Role

We are seeking a highly skilled Team Manager to join our Canberra office. As a key member of our team, you will be responsible for ensuring the delivery of superior customer service while maintaining compliance with all relevant policies and regulations.

Key Responsibilities:

  • Ensure delivery of superior customer service while ensuring compliance with all policies and regulations
  • Develop and maintain communication/relationships with other functional areas of the business
  • Lead, coach, mentor, and develop a team to improve negotiation, customer service, and technical skills
  • Act as escalation point for resolving complex queries or complaints
  • Monitor and ensure procedures are compliant with AAL, the Code of Practice, and other regulatory standards

About You:

  • Extensive experience in a designated functional area
  • Ability to make independent and collaborative decisions
  • High attention to detail
  • Ability to plan and prioritise effectively
  • Ability to interpret complex information and respond appropriately

What's on Offer:

  • Be part of a team that values customer outcomes
  • A sense of belonging in the workplace
  • Support for work/life balance and flexible working arrangements
  • Access to on-demand learning resources and programs
  • Deals and discounts across a range of retail, tech, and travel brands

About Allianz:

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all backgrounds are valued and empowered to contribute their unique perspectives.


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