IT Support Technician

1 week ago

Melbourne, Victoria, Australia Slater and Gordon Lawyers Full time

Job Title: IT End User Support Analyst

Description:

At Slater and Gordon Lawyers, we're committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. As an IT End User Support Analyst, you'll be part of our National Information Technology (IT) team, overseeing key functions within the End User Support team to deliver high-quality service to internal stakeholders.

Responsibilities:

  • Communicate with internal stakeholders via phone, email, and face-to-face to help resolve technical issues
  • Resolve Level 2 tickets within service level agreement periods
  • Provide technical support and guidance to resolve End User computer hardware and software problems
  • Work with project managers to coordinate the continual upgrading of IT systems
  • Perform health checks on hardware and build new computers
  • Assist with IT projects by performing tasks and implementation
  • Maintain and produce knowledge articles for the wider team

Requirements:

  • At least 2+ years of experience in a service desk role
  • Experience training and mentoring junior staff
  • Strong understanding of technical issue resolution workflow and systems
  • Technical troubleshooting and providing support in a Windows environment
  • Strong communication skills, both written and verbal
  • Exceptional focus on end user experience and service
  • Self-driven, competitive, and passionate about business development
  • Ability to interact in a professional manner and build relationships with a broad range of people

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