IT Support Specialist

2 months ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

Milestone IT, a leading provider of innovative technology solutions, is seeking an experienced IT Support Technician to join their dynamic team.

As a key member of the IT team, you will be responsible for delivering high-level technical support to users both on and off-site.

Key Responsibilities:

  • Providing expert hardware and software support for Active Directory, operating system builds from images, and troubleshooting
  • Managing service tickets raised by the service ticketing system
  • Installing, moving, adding, and changing equipment and software
  • Maintaining the client's network infrastructure
  • Performing proactive and reactive troubleshooting to identify potential problems
  • Providing detailed reports as requested by management or by the client
  • Utilizing remote software tools to monitor all devices

Requirements:

  • Minimum of 1 year experience in level 1 support
  • Detailed knowledge and experience of Active Directory
  • Detailed knowledge of various desktop and server operating systems
  • Excellent communication and interpersonal skills
  • Ability to work independently and productively within a small team environment
  • Strong problem-solving and analytical skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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