Loan Fulfilment Support Specialist

3 weeks ago


Adelaide, South Australia Bendigo and Adelaide Bank Full time

Support the Lending Process

The Support Officer - Loan Fulfilment role plays a vital function within the bank to prepare complex and non-complex security documentation for our customers.

This includes ensuring security documentation, such as Contracts and Mortgages, are accurate and compliant, mitigating and protecting against future risks should a customer default.

Key Responsibilities

  • Preparation of accurate and compliant Letter of Offer, Security and ancillary documentation to support loan approvals
  • Adhere to group policies and act in accordance with set procedure and checklists
  • Maintain current file status in appropriate systems
  • Calculate accurate fees and charges applicable to loan documentation
  • Meet agreed productivity targets and ensure that output statistics are updated for management reporting purposes
  • Maintain a high standard of service delivery ensuring that services are delivered in accordance with service standards

What We're Looking For

  • Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service
  • Excellent communication and relationship building skills
  • Demonstrated ability to work within tight timeframes with the ability to prioritise
  • Ability to work onsite 5 days per week at our Adelaide Head Office

About Us

We're a bank that's united in our belief that in banking, better can be bigger, and together we're making it happen.

Our team is genuinely caring, values you, and is always getting more diverse.

We offer a range of benefits, including flexible work options, health and wellbeing support, and opportunities for learning and development.



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