Service Desk Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Michael Page Full time
About Our Client

The organisation is a respected not-for-profit entity with over 2000 employees, dedicated to providing mental health and wellbeing services. With a strong focus on community, they are committed to creating an environment where technology and digital solutions enhance and support their service delivery.

Job Description
  • Provide first-level technical support to employees, ensuring seamless access to IT services.
  • Efficiently troubleshoot and resolve reported issues, minimizing downtime and maximizing productivity.
  • Document all service desk interactions, maintaining accurate records for future reference.
  • Assist in the management of end-user accounts and access rights, ensuring secure and controlled access to company resources.
  • Contribute to the development of service desk processes and procedures, driving continuous improvement and excellence.
  • Evaluate and escalate unresolved queries to the next level of support, ensuring timely resolution and customer satisfaction.
The Successful Applicant
  • Demonstrate a solid understanding of IT principles and the ability to communicate technical concepts effectively to a varied audience.
  • Must have prior experience in a service desk/desktop support operations role, with a proven track record of delivering high-quality support.
  • Exhibit excellent communication skills, with the ability to work effectively with employees at all levels.
  • Display strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work well in a team environment, with a focus on collaboration and mutual support.

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