Service Desk Support Specialist
4 weeks ago
We are seeking a skilled IT professional to provide technical support to employees and contribute to the development of service desk processes.
Key Responsibilities- Provide first-level technical support to employees, troubleshooting and resolving reported issues efficiently.
- Document all service desk interactions, ensuring accurate and up-to-date records.
- Assist in the management of end-user accounts and access rights, maintaining a secure and organized environment.
- Collaborate with the team to improve service desk processes and procedures, identifying areas for enhancement and implementing changes.
- Communicate technical concepts effectively to a varied audience, ensuring clear and concise communication.
The organization is a respected not-for-profit entity with over 2000 employees, dedicated to providing mental health and wellbeing services.
Requirements- Solid understanding of IT principles, with prior experience in a service desk/desktop support operations role.
- Excellent communication and problem-solving skills, with the ability to work well in a team and communicate effectively.
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