Capability and Learning Solutions Specialist

2 months ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time
About the Role

The Financial Crime Operations (FCO) team at Commonwealth Bank is responsible for managing Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) risks across the organization.

The FCO Capability Team is accountable for developing, implementing, and maintaining the training and capability build for FCO teams across Australia, India, and New Zealand.

Key Responsibilities

  • Design, create, and develop learning solutions, programs, and evaluations across various digital technologies and delivery formats.
  • Consult and provide subject matter expertise in the solution design of capability and learning initiatives.
  • Develop and design face-to-face and digital learning tools, including learning materials, eLearning, video, infographics, audio podcasts, animation, communication materials, and HTML content.
  • Maintain currency in relation to evolving learning content and practices to ensure learning resources are contemporary and fit for purpose.
  • Review, refine, and adjust learning content, materials, and resources based on quality assurance and SME feedback.
  • Support the capability and learning solution end-to-end, including needs analysis, design, and solution concept, implementation, evaluation, and ongoing enhancement.
  • Understand the role and team's risk and controls profile, responsibilities, and apply non-financial risk management practices through effective oversight, governance, and controls to identify and mitigate non-financial risk.
Requirements

To be successful in this role, you will need:

  • Experience in designing, delivering, and evaluating learning programs.
  • High-level written and verbal communication skills.
  • A well-developed risk mindset.
  • A passion for learning and development.
  • Strong organization and planning skills.
  • Demonstrated knowledge of training methodologies, principles, and processes.
  • Knowledge of AML/CTF and Sanctions obligations aligned to regulatory requirements.
  • Experience in digital learning formats.
About Us

Commonwealth Bank is a leading financial institution committed to delivering exceptional customer experiences and driving business growth.

We are seeking a talented and experienced professional to join our team and contribute to our mission of making a positive impact on our customers' lives.

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