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Concession Manager

2 months ago

Sydney, New South Wales, Australia Country Road Group Full time
Country Road Group - Concession Manager

**About the Role**

We are seeking a highly skilled and experienced Concession Manager to join our Country Road Group team. As a Concession Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth in our concession locations.

**Key Responsibilities**

  • Lead a team of retail professionals to deliver store operations excellence, including stock management, loss prevention, and customer service.
  • Coach and develop team members to achieve sales targets and provide exceptional customer experiences.
  • Manage budgets, interpret financial reports, and generate efficient rosters to optimize store performance.
  • Build and maintain customer relationships through exceptional customer service and loyalty programs.
  • Actively promote a safe and inclusive work environment, focusing on employee wellbeing and engagement.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase brand awareness.

**Requirements**

  • Proven experience in retail leadership, with a strong track record of delivering sales growth and customer satisfaction.
  • Excellent leadership and coaching skills, with the ability to develop and motivate a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to interpret financial reports and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and sales growth.

**What We Offer**

  • A competitive remuneration package, including quarterly incentives and seasonal product allowances.
  • Opportunities for career progression and professional development within the Country Road Group.
  • A dynamic and supportive work environment, with a focus on employee wellbeing and engagement.
  • Access to exclusive employee discounts and benefits, including product allowances and loyalty programs.

**About Country Road Group**

Country Road Group is a leading Australian retailer, with a strong focus on sustainability, quality, and customer satisfaction. We are committed to delivering exceptional customer experiences and driving sales growth through our concession locations.