Customer Success Expert

3 days ago

Australia beBeeProfessional Full time $80,000 - $110,000

Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our virtual support team, you will be responsible for delivering exceptional customer service throughout the entire customer journey across all our digital channels.

Key Responsibilities:

  • To provide top-notch customer service through all digital distribution channels (phone, chat, email, and web sales opportunities)
  • Actively contribute to achieving monthly sales and delivery targets by meeting and exceeding individual KPIs
  • Manage incoming requests through our chat system and utilize the stream function in SMP/WDO
  • Ensure close and tailored communication with customers at all touch points
  • Inform and educate professionals about our products on the phone, video calls via email or chat
  • Effectively present and sell our entire product ecosystem
  • Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
  • Ensure excellent customer service and individual solutions for our customers
  • Help create, maintain, and develop sales and delivery pipelines in line with expectations
  • Maintain sales administrative duties and ensure systems are up to date, as well as effectively manage all outbound activities and reporting
  • Carry out virtual consultations through video calls and support the customer journey virtually
  • Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
  • Perform additional responsibilities as assigned to meet business needs

Requirements:

  • Experience in providing excellent customer service in a fast-paced environment
  • Confident in creating great conversations and relationships tailored to the customer's needs through digital channels
  • Ability to thrive in a team-based environment and achieve common goals
  • Great problem-solving skills, and strong ability to take initiative and be proactive
  • Ability to effectively handle multiple priorities, organize workload, and meet deadlines
  • Resilience, adaptability, and a constant desire to develop
  • Capable of working autonomously as well as in a team
  • Positivity, enthusiasm, and a passion towards our mission
  • Confident in learning and adapting to multiple technologies
  • Able to communicate, read, and write effectively in the English language on all levels
  • Good knowledge of MS Office

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