Leadership Opportunity in Home Linen and Homewares

1 day ago


Melbourne, Victoria, Australia Pillow Talk Full time

As a Team Leader at Pillow Talk, you'll take charge of leading from the front and inspiring your peers to achieve their best every day.

The store spans handling customer queries and concerns, driving the team to reach key performance indicators (KPIs), receiving and organizing inventory, maintaining visual appeal, and tracking sales progress. You'll create value with every customer interaction, capitalizing on opportunities to bring comfort and style to life.

Key Responsibilities
  • Support store leadership in managing daily operations, ensuring seamless execution of tasks.
  • Supervise a team, promoting excellent customer service and championing best practices in stock management, operational procedures, and visual merchandising.
  • Collaborate with Store Manager and Assistant Store Manager to ensure overall store success, stepping up when needed.

You will work closely with customers, developing interpersonal relationships and instilling confidence through consultative selling experiences. Your ability to multitask and adapt to changing priorities is essential for delivering exceptional results.

About You
  • You have experience working in a customer-centric retail environment, preferably in a Team Leader, Supervisor, or 3IC role, with a proven track record in customer service and team supervision.
  • You are passionate about providing great customer service and committed to improving the in-store experience.
  • Your highly personable nature and strong communication skills enable you to develop rapport with customers and colleagues alike.

We offer a competitive salary, generous incentives, and benefits that reflect our commitment to our employees' growth and well-being. If you're passionate about home linen and homewares and strive for excellence in customer satisfaction, apply today.



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