Digital Platform Operations Manager

1 day ago


Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $120,000

**Digital Platform Support Role Overview:**

Our organization is seeking a skilled Digital Platform Support Specialist to drive stability, observability, and customer experience of our digital platforms.

**Key Responsibilities:

  • Design and implement technical solutions to support platform stability and performance.
  • Build and develop dashboards in Splunk/New Relic for real-time insights into system performance.
  • Monitor and respond to incidents with minimal disruption to customers.
  • Collaborate with engineering squads to resolve integration issues and enhance overall system efficiency.

**Requirements and Qualifications:**

  • Tertiary qualifications and/or relevant industry certifications (e.g. Splunk/New Relic).
  • Strong background working in DevOps/SRE capacity within complex environments.
  • Experience working with Splunk/New Relic including building complex dashboards and troubleshooting.
  • Proven experience supporting large, customer-facing platforms.
  • Understanding of ITIL practices combined with service management tools.
  • Good working knowledge of cloud technologies (AWS), containerization (Kubernetes/Docker), and API gateway tools.
  • Strong stakeholder engagement and excellent written and verbal communication skills.
  • Advanced problem-solving and troubleshooting skills with a mindset for continuous improvement.


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