Digital Platform Strategist

2 days ago

Sydney, New South Wales, Australia beBeeOmnichannel Full time $110,000 - $140,000

About the Position

This role will oversee the development and implementation of omnichannel engagement strategies, focusing on digital platforms to enhance customer experience.

The ideal candidate will have expertise in all omnichannel systems and digital platforms to identify areas for improvement or potential partnerships with global and regional teams.

Key Responsibilities:

  • Standardize omnichannel customer engagement strategies and evolve digital and omnichannel systems.
  • Maintain, support, and launch new and existing systems and platforms.
  • Provide technical and operational support to evolve the demonstration of digital and omnichannel platforms.
  • Support field-based digital engagement tools and provide technical solutions and training for franchises.
  • Analyze customer data and insights to find opportunities for improving the omnichannel experience.

Requirements:

  • Proven experience in Digital or Technology.
  • Deep expertise in digital and omnichannel, technical expertise.
  • Strong analytical skills and ability to interpret data and metrics.
  • Excellent communication and collaboration skills. Operations management and execution with demonstrated results.

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