Digital Platform Operations Specialist

3 days ago

Sydney, New South Wales, Australia beBeeDigital Full time $90,000 - $120,000
Role Summary

Digital platform support analysts are crucial in ensuring the optimal performance and user satisfaction of consumer-facing digital applications. They partner with the business to maintain, troubleshoot, and enhance these platforms.

Key Responsibilities
  • Provide first- and second-level technical support for digital platforms, including CMS, CRM, website, and mobile applications.
  • Troubleshoot complex issues, manage incidents, and resolve application errors promptly.
  • Liaise with vendors and internal teams to escalate and resolve critical issues.
  • Monitor system performance and identify areas for improvement.
  • Support platform configuration, user administration, and ensure data integrity.
  • Serve as a liaison between Marketing and IT, ensuring alignment of services and priorities.
  • Partner with stakeholders across departments to understand needs and deliver enhancements.
  • Assist with system updates, testing, and deployment in collaboration with vendor and development teams.
  • Document support processes, tickets, and knowledge articles to support future troubleshooting.
Requirements
  • At least 2 years' experience in a similar role supporting digital platforms.
  • A strong technical foundation with exposure to software development or web development.
  • Experience with CRM and CMS tools.
  • Familiarity with HTML, CSS, JavaScript, and web publishing workflows.
  • Exposure to integration tools or APIs.
  • Basic knowledge of SQL or data reporting tools.
  • A proactive mindset, with strong troubleshooting and stakeholder management skills.
  • A collaborative working style and ability to adapt in a changing digital environment.

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