Experience Required Digital CX and Design Director

1 month ago

Sydney, New South Wales, Australia Allens Operations Pty Ltd Full time

About the Role

We are seeking an experienced Digital CX and Design Director to join our team at Allens Operations Pty Ltd.

Job Description:

  • Lead a team of specialists in digital, design and data production, significantly contributing across the entire design and digital production process.
  • Oversee end-to-end design process, providing direction and guidance throughout the lifecycle – spanning UX, design, and development.
  • Manage vendor and agency relationships, budgets, and effective communication with communications, digital, and events teams.
  • Develop skills roadmap for the team to remain marketing-leading and drive efficiency, continuous improvement, and commerciality throughout the design process.

Requirements:

  • At least 5 years of experience working with premium brands in in-house or agency capacity.
  • Prior experience within professional services firms, marketing agencies, or corporate organisations with complex stakeholder management.
  • Strong leadership and people development skills, with proven track record of coaching teams to develop new skills and transform processes.
  • Commercial acumen, with ability to quickly understand strategy and translate it into execution.
  • Extensive experience overseeing all aspects of design to development process, particularly at front-end stages, guiding prioritisation and supporting business cases for investment.
  • Knowledge of emerging trends and best practice in Design and Digital CX, including skills, processes, and technology.
  • Ability to deliver exceptional client outcomes and manage multiple initiatives and priorities with excellent attention to detail.

What We Offer:

  • A permanent, full-time opportunity with hybrid working arrangements (60% in office) and flexibility in work-life commitments.
  • Market-competitive fixed remuneration package with incentive plan and salary continuance insurance.
  • Access to international secondments and career development opportunities through our Linklaters alliance.
  • Financial benefits including charity matched funding program, discounts on hundreds of suppliers, health and travel insurance, and employee recruitment referral program.
  • Health and wellbeing benefits including fully subsidised gym memberships, annual flu vaccinations, skin checks, and Employee Assistance Program.

Salary Range: $150,000 - $180,000 per annum, depending on experience.

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