Guest Experience Representative Groups

1 week ago

Sydney, New South Wales, Australia YHA Australia Full time
About the Role

We are seeking a highly skilled Guest Experience Representative to join our Central Reservations Team at YHA Australia. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable booking experience.

Key Responsibilities
  • Assist customers in confidently booking their stay at our properties across Australia.
  • Handle new bookings, amendments, and cancellations with ease.
  • Provide expert advice and recommendations to enhance guests' stays.
  • Collaborate with your team to resolve queries and escalate issues when necessary.
  • Communicate effectively with customers via email, phone, and live chat.
What We're Looking For
  • A passion for delivering exceptional customer service and creating memorable experiences.
  • A personable style with a professional attitude.
  • Clear and engaging communication skills, both written and verbal.
  • Strong attention to detail and problem-solving skills.
  • The ability to learn quickly and adapt to new situations.
What's in it for You?
  • Access to benefits and discounts across the YHA national network of properties.
  • Opportunities for professional development and career growth.
  • A dynamic and inclusive work environment that values diversity and inclusion.
  • A comprehensive Employee Assistance Program to support your wellbeing.

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