Administrative Operations Coordinator

4 days ago

Mount Isa, Queensland, Australia beBeeAdministration Full time $120,000 - $140,000
Job Overview

The Administration Manager will be responsible for ensuring all branch administration and customer service tasks are executed accurately, consistently, and comprehensively.

Main responsibilities include supervising the local Administration team, ensuring data entry, processing, and reporting tasks are completed promptly and accurately, and overseeing branch administration functions to comply with operational standards and Key Performance Indicators (KPIs).

The successful candidate will lead, instruct, set an example for, and support team members as delegated, including planning and facilitating ongoing training and development to improve productivity, decrease error rates, promote cross-training, maintain morale, mitigate absences, and reduce staff turnover.

Key Responsibilities
  1. Ensure accurate and comprehensive completion of all branch administration and customer service tasks.
  2. Supervise the local Administration team to ensure productivity and performance meet business expectations and standards.
  3. Ensure prompt, accurate, and timely completion of all data entry, processing, and reporting tasks assigned to Administration.
  4. Oversee branch administration functions to ensure compliance with operational standards and KPIs.
  5. Lead, instruct, set an example for, and support team members as delegated, including planning and facilitating ongoing training and development.
  6. Liaise with senior management to identify and resolve problems, performance failures, and/or issues relating to procedures or personnel.
  7. Diligently attend to in-person customer queries to facilitate the best possible customer experience.
  8. Align with quality standards, disciplines, and policies at all times.
  9. Be aware of and enforce compliance with all Occupational Health and Safety requirements.
About This Role

This is a Full Time Permanent Position, Monday to Friday. The Administration Manager will be based in Mount Isa.

What We Offer
  • A competitive salary above industry standards.
  • Upskilling, training, mentoring, and more to support your career development journey.
  • Fun and practical employee perks and discounts.
  • Flexible work arrangements, including remote work options.
  • An inclusive parental leave policy that supports all parents and carers.
  • Peer recognition awards acknowledge when you go above and beyond.
Seniority Level and Job Function
  • Mid-Senior level
  • Project Management and Information Technology
Industry and Work Environment
  • Truck Transportation

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