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Retail Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Telstra Retail team as a Retail Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.
Key Responsibilities- Provide outstanding customer service and support to customers in-store
- Identify and meet the needs of customers through tailored solutions and product recommendations
- Meet and exceed sales targets and key performance indicators (KPIs)
- Develop and maintain a deep understanding of Telstra products and services to provide expert advice to customers
- Work collaboratively with colleagues to achieve team goals and objectives
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong product knowledge and sales skills
- Experience in a customer-facing role, preferably in retail or sales
- Ability to work flexible hours, including evenings and weekends
- A competitive salary and benefits package
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment
- The opportunity to work with a leading telecommunications company and make a real difference in the lives of our customers
