Customer Service Representative

4 weeks ago

Narellan, New South Wales, Australia GFG Alliance Full time

About the Role

At GFG Alliance, we are seeking a highly skilled Customer Service Officer to join our team at the Narellan branch. As a key member of our sales and operations team, you will be responsible for delivering an exceptional customer experience, working closely with our sales team to meet customer needs and exceed expectations.

This is an excellent opportunity for someone looking to build on their existing customer service and sales experience. You will be working in a fast-paced environment, providing outstanding customer service over the phone, email, and at the front counter.

Key Responsibilities:

  • Providing exceptional customer service and support to our customers
  • Troubleshooting customer sales queries and answering any questions
  • Upselling and providing quotes to customers
  • Sales data entry, general invoicing, administration, and purchasing

Requirements:

  • Experience in a similar customer service role
  • Ability to build relationships with a diverse range of clients
  • Excellent verbal and written communication skills
  • A can-do attitude and a strong desire to learn and develop your skillset
  • Team player and able to multi-task well

Why Work with Us?

We offer a dynamic and inclusive work environment, where you will have the opportunity to grow and develop your skills. Our team is passionate about delivering exceptional customer service and working together to achieve our goals. We are committed to creating a workplace that is as diverse as the communities we serve.

Benefits:

  • Generous parental leave
  • Access to long service leave after 5 years
  • Employee Benefits Program
  • Accessible learning opportunities
  • Corporate rates for private health insurance

We are an equal opportunities employer and welcome applications from candidates from all cultural backgrounds, genders, orientations, age groups, and abilities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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