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Studio Operations Manager

1 month ago

Sydney, New South Wales, Australia Barrys Bootcamp Full time

At Barrys Bootcamp, we're seeking a highly skilled and motivated individual to join our team as a Studio Operations Manager. This key role will support the Studio Manager in maintaining the day-to-day operations of the studio and ensuring a seamless experience for clients.

The ideal candidate will possess exceptional customer service and communication skills, thrive in a team-oriented environment, and have a passion for fitness as a lifestyle.

Key Responsibilities:

  • Drive class attendance and satisfaction goals in studio, to assist in hitting attendance goals and targets monthly.
  • Work with the retail team to lead direct selling to clients in studio, including supporting visual merchandising and retail management.
  • Support and generate local Community Marketing initiatives to cultivate new clients and opportunities specific to the neighbourhood and demographic of the studio.
  • Support the Leadership Team to assist with implementing marketing strategies.
  • Analyse attendance at the studio and region level weekly, and bring any insights and suggestions to the Management, Marketing, or Curriculum team.

Employee Management:

  • Supervise front desk employees engaging in product sales, customer service needs, inventory, and other special projects.
  • Assist front desk employees with difficult or complicated transactions.
  • Manage and assign employees to any special projects that arise.
  • Assist the Studio Manager as needed with coordinating facility schedules to maximise usage and efficiency.
  • Support Management and P&C team with any relevant employee issues and partner with them to resolve.
  • Support management and P&C team on any unmet staffing needs and help interview candidates.
  • Assist with training new Studio Staff.

Requirements:

  • 2+ years' experience in a team leader or supervisory role.
  • Current First Aid and CPR certificates.
  • Flexibility to work evenings, weekends, and holidays.
  • Excellent organisational and leadership abilities.
  • Outstanding communication and people skills.
  • Knowledge of industry legal rules and guidelines.
  • Ability to lead and motivate a team.
  • Passion for health and fitness.

At Barrys Bootcamp, we value diversity and inclusion, and we welcome applications from people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability, and from other diverse backgrounds.