Hotel Experience Ambassador

2 weeks ago


Brisbane, Queensland, Australia Marriott International Full time
Unlock Your Potential as a Welcome Desk Agent at W Brisbane

We are seeking a skilled and charismatic Welcome Desk Agent to join our team at W Brisbane. As a key representative of our hotel, you will be responsible for delivering exceptional guest experiences and providing seamless support to our guests.

About the Role

As a Welcome Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay with us. You will provide accurate information about our hotel's facilities and services, resolve any issues that may arise during their stay, and ensure that they have an unforgettable experience at W Brisbane.

Key Responsibilities

  • Provide exceptional guest service and create memorable experiences for our guests
  • Ensure that all guests receive a warm welcome and are checked-in efficiently
  • Resolve any issues or complaints in a timely and professional manner
  • Work closely with other departments to ensure that guests' needs are met

Requirements

To be successful in this role, you will need:

  • A minimum of 1 year's experience in a similar role within a hotel environment
  • Experience with Opera property management system
  • Excellent communication and interpersonal skills
  • Ability to work a 7-day rotating roster with a minimum availability of three days a week
  • Must be available to work AM, PM, and Overnight Shifts

Benefits

  • The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
  • 'Great Places to Work' certified
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program

About Marriott International

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.



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