Global Customer Experience Specialist
4 days ago
We are partnering with a manufacturing company, a global leader in their industry. This organization has a rich history of innovation and excellence. To succeed in this role, you will need to be a motivated and enthusiastic individual who can assist customers with inquiries, troubleshoot product issues, and provide exceptional support to ensure a positive customer experience.
About Veritas Recruitment:
Veritas is committed to placing candidates in the perfect temporary/contract or permanent role. Our approach is honest, straight-forward and responsive. We ensure that our candidates are supported and guided through every step of the process and treated as individuals.
The responsibilities of this role include responding to customer inquiries via inbound phone calls (averaging 40-50 calls daily), providing technical support and troubleshooting assistance for the company's product range, collaborating with other departments to resolve customer issues effectively, documenting customer interactions and resolutions accurately in the CRM system, identifying and escalating priority issues to the appropriate teams, and assisting with various administrative tasks as needed.
About You:
You will need excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail are also required. A customer-focused mindset with a passion for delivering exceptional service is essential. You will need to be able to multitask and work effectively in a fast-paced environment. Additionally, you should be quick with a keyboard and accurate. An empathetic and enthusiastic individual is preferred.
Benefits:
Working from home two days a week, onsite parking, working for a highly reputable and global company, and world-class training on offer are some of the benefits of this role.
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