Global Customer Experience Specialist

4 days ago


Clayton South, Victoria, Australia Veritas Recruitment Full time

We are partnering with a manufacturing company, a global leader in their industry. This organization has a rich history of innovation and excellence. To succeed in this role, you will need to be a motivated and enthusiastic individual who can assist customers with inquiries, troubleshoot product issues, and provide exceptional support to ensure a positive customer experience.

About Veritas Recruitment:
Veritas is committed to placing candidates in the perfect temporary/contract or permanent role. Our approach is honest, straight-forward and responsive. We ensure that our candidates are supported and guided through every step of the process and treated as individuals.

The responsibilities of this role include responding to customer inquiries via inbound phone calls (averaging 40-50 calls daily), providing technical support and troubleshooting assistance for the company's product range, collaborating with other departments to resolve customer issues effectively, documenting customer interactions and resolutions accurately in the CRM system, identifying and escalating priority issues to the appropriate teams, and assisting with various administrative tasks as needed.

About You:
You will need excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail are also required. A customer-focused mindset with a passion for delivering exceptional service is essential. You will need to be able to multitask and work effectively in a fast-paced environment. Additionally, you should be quick with a keyboard and accurate. An empathetic and enthusiastic individual is preferred.

Benefits:
Working from home two days a week, onsite parking, working for a highly reputable and global company, and world-class training on offer are some of the benefits of this role.



  • Clayton South, Victoria, Australia Veritas Recruitment Full time

    About the RoleWe are partnering with a global leader in their industry to fill a 6-month temporary position as a Junior Customer Service Representative. This role requires assisting customers with inquiries, troubleshooting product issues, and providing exceptional support.Responsibilities:Respond to customer inquiries via inbound phone calls (averaging...


  • Clayton South, Victoria, Australia Veritas Recruitment Full time

    Job Title: Customer Service Professional for Global Manufacturing CompanyWe are partnering with a global leader in the manufacturing industry, offering a unique opportunity to join their team as a Junior Customer Service Representative on a temporary basis.About the Role:Assist customers with inquiries and provide technical support via inbound phone calls...


  • Clayton South, Victoria, Australia Reece Group Full time

    About Reece GroupWe are Australia's leading supplier of plumbing and bathroom products, with a global presence across 800 branches. Our history spans over 100 years, during which we've supported the trade with top-quality products and expert advice.Our OpportunityWe are seeking a Customer Service Specialist to join our Trade Counter team in Clayton. As part...


  • Clayton South, Victoria, Australia Dulux Group Full time

    About Us">">DuluxGroup is a market leading brand with 75 years of world-class quality and product innovation.">We have an extensive product range sold via both trade and retail channels, and we've recently expanded our business globally.">">Job Summary">An exciting opportunity has opened for a Sales Representative in Melbourne.">You'll be visiting and...


  • South Yarra, Victoria, Australia Officeworks Full time

    About usAt Officeworks, we thrive in a dynamic environment that fosters growth and innovation. Our customers, team members, and community are at the heart of everything we do.We're a company that's passionate about making a difference through our products and services. With close to 10,000 team members and a national footprint of over 168 retail stores...


  • South Morang, Victoria, Australia Coles Full time

    About Coles, a local leader in liquorWe connect local people with local products and celebrate the growers, brewers, and distillers who make it happen.Our company overviewSalary: $60,000 - $80,000 per annumA competitive salary is on offer for this exciting role at Coles.The JobAs a Customer Experience Specialist, put your knowledge of Ale, Lager, Merlot, and...


  • Clayton South, Victoria, Australia Bosch Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic undergraduate to join our Mobility Aftermarket division as a Customer Service Excellence Specialist. This is a full-time opportunity (part-time 4 days per week considered) for 12 months commencing October 2024, based at our Clayton Headquarters.


  • Clayton South, Victoria, Australia Veritas Recruitment Full time

    We are partnering with a global leader in manufacturing. Our client boasts a rich history of innovation and excellence. As a Junior Customer Service Representative, you will assist customers with inquiries, troubleshoot product issues, and provide exceptional support to ensure a positive customer experience.Responsibilities:Respond to customer inquiries via...


  • Clayton South, Victoria, Australia Domino's Full time

    About Domino'sWe are a leading pizza delivery company dedicated to providing high-quality food and excellent customer service.Job SummaryWe are seeking a motivated and enthusiastic Customer Service and Pizza Delivery Specialist to join our team. As a key member of our delivery team, you will be responsible for delivering pizzas and other products to...


  • Clayton South, Victoria, Australia Global Skilled Employment Services Full time

    Job SummaryWe are seeking an experienced and skilled Motor Mechanic to join our team at Global Skilled Employment Services in Clayton South, VIC. As a Motor Mechanic, you will be responsible for performing routine maintenance tasks, diagnosing mechanical issues, and repairing vehicles to the highest standards.About the RoleThis is a full-time, permanent...


  • South Melbourne, Victoria, Australia The Just Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Experience Specialist to join our team at Peter Alexander Fountain Gate. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences that meet our brand's high standards.


  • Clayton South, Victoria, Australia Domino's Full time

    Job OverviewAs a Customer Service and Pizza Delivery Specialist with Domino's, you will be responsible for providing exceptional customer service while delivering pizzas and other products to customers. This role requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key Responsibilities:Meet and...


  • Clayton South, Victoria, Australia Bosch Full time

    About BoschBosch, a leading global supplier of technology and services, is seeking an Undergraduate Customer Services Student to join its Mobility Aftermarket division. With over 136 years of history, the company has been carbon neutral since 2020 and employs over 420,000 people worldwide.Job OverviewThis full-time role, commencing October 2024, offers a...


  • Clayton South, Victoria, Australia William Adams Full time

    About William AdamsWe are a leading Caterpillar Dealer with almost 100 years of experience, serving customers in various industries. Our commitment to excellence has earned us a reputation as a trusted partner for heavy equipment sales and service.Job DescriptionThis is a full-time, permanent position offering career growth and development opportunities. As...


  • Clayton South, Victoria, Australia Bosch Full time

    Company Overview:Bosch is a leading global provider of technology and services. With over 130 years of history, the company has grown to employ more than 400,000 people across 160 countries.The company's focus on innovation has led to numerous breakthroughs in fields such as mobility, industrial technology, consumer goods, and energy and building...


  • Clayton South, Victoria, Australia Blackbook Recruitment Full time

    Customer Service Specialist OpportunityThe CompanyOur client, a leading FMCG company based in Melbourne, is seeking a Customer Service Specialist to support their Logistics and Operations team. This is a 12-month fixed-term contract opportunity.The RoleOversee incoming customer inquiries and order processing, liaising with 3PL partners as needed.Coordinate...


  • Clayton South, Victoria, Australia Domino's Full time

    At Domino's, we are committed to delivering exceptional customer experiences. Our School Based Trainees play a vital role in this mission by providing top-notch service and support.Job SummaryThis is an exciting opportunity for a School Based Trainee to join our team as a Customer Experience Expert. As a key member of our team, you will be responsible...


  • Clayton South, Victoria, Australia Bosch Full time

    Unlock a World of OpportunitiesBosch, a renowned global supplier of technology and services, offers an exceptional undergraduate program for highly motivated and enthusiastic individuals.This 12-month paid placement provides the perfect blend of work experience, skill development, and academic growth. As part of our Students@Bosch Program, you will...


  • Clayton South, Victoria, Australia Dulux Full time

    Company OverviewDuluxGroup is a leading global company with a 100-year history, committed to creating better homes and spaces. With over 50 iconic brands, we strive for excellence in innovation, quality, and customer satisfaction.Job DescriptionWe are seeking an experienced Senior Brand Manager to lead our Intergrain brand, representing a trusted and...


  • South Melbourne, Victoria, Australia The Just Group Full time

    About The RoleAs a Customer Experience Specialist at Peter Alexander, you will play a pivotal role in driving sales and contributing to the overall success of the store by delivering exceptional customer connections and operational responsibilities.The Ideal CandidateWe are seeking an individual who is passionate about providing a personal, delightful,...