IT Support Specialist
7 days ago
We're committed to delivering innovative IT solutions that drive growth and success.
Job DescriptionThis role plays a crucial part in our IT & Digital Enablement Function, supporting over 150 people across various specialist functions. You'll contribute to the Service Desk team, ensuring the delivery of IT services within existing SLAs.
Key Responsibilities- Utilize ITIL processes to manage incidents and problems, reducing repetitive tickets, increasing productivity, and enhancing service quality.
- Troubleshoot and diagnose technical issues on various systems and technologies.
- Support the major incident team during major incidents.
- Contribute to educating our customers and other support team members.
- Participate in Knowledge Management.
- Enjoy comprehensive health and wellbeing support, including access to a wellbeing hub and employee assistance programs.
- Get unlimited access to a range of gyms and pools across Australia through our partnership with Fitness Passport.
- Claim up to $1000 annually for out-of-pocket gap costs for employees with private health insurance extras cover.
We value collaboration, innovation, and customer satisfaction. If you share these values, we'd love to hear from you.
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