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IT Support Specialist
2 weeks ago
We are seeking a proactive IT Support Specialist to provide first-class technical support to users and ensure smooth day-to-day operations.
About the RoleThis specialist will be the first point of contact for IT support requests, assisting users with technical issues, troubleshooting, and service requests.
Key Responsibilities:- Provide timely first-line support via phone, email, and ticketing system.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex incidents to appropriate teams while maintaining communication with users.
- Maintain and update IT documentation, knowledge base, and asset records.
- Assist with onboarding and offboarding of users, including account setup and access management.
- Monitor system performance and report recurring issues to management.
- Support IT projects as required.
- Proven experience in IT support or a related field.
- Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.
- Basic understanding of networking, Active Directory, and IT security principles.
- Excellent problem-solving, communication, and customer service skills.
- Ability to prioritise tasks and manage multiple requests in a fast-paced environment.
