Change Management Specialist

3 days ago

Broadmeadows, Victoria, Australia Hume City Council Full time
Job Description

About the Role

Hume City Council is a leading local government organization that values innovation and community engagement. We are seeking a highly skilled Change Management Specialist to join our Digital Transformation team.

Key Responsibilities

  • Conduct thorough change impact assessments to identify the effects of proposed changes on various business areas.
  • Develop and document comprehensive change management plans, including stakeholder engagement plans, communication strategies, and training materials.
  • Assist in the creation and execution of change readiness assessments and adoption monitoring activities.
  • Monitor and improve the performance of communication activities against strategic priorities and Transformation objectives, in line with best practice tools and techniques.
  • Contribute to the development of high-level narratives, ensuring strong and consistent key messaging across all communications activities.
  • Collaborate with the Change Manager to develop and implement comprehensive communication plans for the program, aligning communication strategies with change management objectives.
  • Identify key stakeholders affected by change initiatives and develop strategies to gain their buy-in and support.
  • Support the development and delivery of communication materials to ensure stakeholders are informed and engaged throughout the change process.
  • Identify and escalate risks and issues related to change initiatives that may impact project timelines or outcomes.
  • Develop mitigation strategies to address identified risks and issues.
  • Support the build of change management capability within the Council and mentoring and guiding other change subject matter experts.
  • Contribute to the hands-on development of change products for the organization, to build broad capability in undertaking change across our people.

Requirements

  • Demonstrated experience as a Change Analyst or similar role, in a fast-paced business environment.
  • Proficient in-service demand modelling, analysing impacts to services and formulating a clear understanding for the relevant stakeholders.
  • Ability to analyse complex data sets and translate findings into actionable insights.
  • Well-developed facilitation and communication skills with a demonstrated ability to establish productive relationships with internal and external stakeholders.
  • Well-developed written communication skills to produce correspondence, reports, and presentations.
  • Proficient in facilitating workshops, opportunity exploration and issue resolution, understanding and processing user requirements and conducting analysis.

Preferred Qualifications

  • Bachelor's degree in business administration, or Certification in Change Management (e.g. Prosci, APMG).

About Hume City Council

We are a leader in local government, committed to creating an inclusive and collaborative work environment that is guided by our values:

We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organization and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

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