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Change Management Specialist
2 months ago
Hume City Council is seeking a highly skilled Change Analyst to join our Digital Transformation team. As a Change Analyst, you will play a critical role in supporting the Change Manager in delivering end-to-end organizational change management across the Council.
Key Responsibilities- Conduct Change Impact Assessments: Identify the effects of proposed changes on various business areas and develop strategies to mitigate any potential risks.
- Develop Change Management Plans: Create comprehensive plans to ensure smooth transitions and adoption of changes within the business, including stakeholder engagement plans, communication strategies, and training materials.
- Assist in Change Readiness Assessments: Collaborate with the Change Manager to develop and execute change readiness assessments and adoption monitoring activities.
- Monitor and Improve Communication Activities: Track the performance of communication activities against strategic priorities and Transformation objectives, using best practice tools and techniques.
- Develop Key Messaging: Contribute to the development of high-level narratives, ensuring strong and consistent key messaging across all communications activities.
- Communication Planning: Collaborate with the Change Manager to develop and implement comprehensive communication plans for the program, aligning communication strategies with change management objectives.
- Stakeholder Engagement: Identify key stakeholders affected by change initiatives and develop strategies to gain their buy-in and support.
- Communication Materials: Support the development and delivery of communication materials to ensure stakeholders are informed and engaged throughout the change process.
- Risk and Issue Management: Identify and escalate risks and issues related to change initiatives that may impact project timelines or outcomes, and develop mitigation strategies to address identified risks and issues.
- Change Capability Building: Support the build of change management capability within the Council and mentor and guide other change subject matter experts.
- Change Products Development: Contribute to the hands-on development of change products for the organisation, to build broad capability in undertaking change across our people.
- Experience: Demonstrated experience as a Change Analyst or similar role, in a fast-paced business environment.
- Skills: Proficient in-service demand modelling, analysing impacts to services and formulating a clear understanding for the relevant stakeholders. Ability to analyse complex data sets and translate findings into actionable insights.
- Facilitation and Communication: Well-developed facilitation and communication skills with a demonstrated ability to establish productive relationships with internal and external stakeholders.
- Written Communication: Well-developed written communication skills to produce correspondence, reports, and presentations.
- Certifications and Qualifications: Bachelor's degree in business administration, or Certification in Change Management (e.g., Prosci, APMG).
Hume City Council is a leader in local government, committed to creating an inclusive and collaborative work environment that is guided by our values:
- We're Better, Every Day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
- We're In It Together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
- We Show Up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
- All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.