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Senior Customer Experience Representative
3 weeks ago
Passenger Services Agent Job Opportunity
We are seeking a highly skilled and dedicated Passenger Services Agent to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional passenger experience.
Job Summary:
The successful candidate will be responsible for carrying out passenger check-in duties and other related tasks, including assisting passengers with special needs. They will also promote and maintain a positive company image through grooming, behavior, and service quality.
Key Responsibilities:
- Deliver exceptional customer service to all client airlines, ensuring timely and efficient passenger processing.
- Promote and maintain a positive company image through grooming, behavior, and service quality.
- Follow shift directions to achieve timely aircraft departures and maintain high on-time performance.
- Comply with standard operating procedures and policies.
Essential Criteria:
- Adhere to all company safety policies and procedures.
- Minimum of 2 years' experience in a customer service-oriented role.
- Ability to handle difficult situations with clients and manage high-volume personalized customer service.
- Ability to work independently and adapt to a fast-paced team environment.
Highly Desirable:
- Fluency in languages such as Mandarin, Cantonese, or Spanish is highly desirable.
