Customer Experience Representative
2 weeks ago
Job Title: Customer Experience Representative
We're a global leader in international education, transforming how people access global opportunities.
This is an exciting time to join us as we leverage innovative technology and create a connected world.
We offer a working environment that encourages teamwork, effective collaboration, and cooperation throughout our business.
Our team members engage with potential and existing customers through telephone calls, online chat, and social channels to identify genuine sales leads for delivery to local representatives.
The successful candidate will have strong communication skills, minimum 1 year's sales or customer service experience, and the ability to confidently and professionally make warm calls to customers.
They will also be able to build rapport quickly with customers over the phone, effectively deal with objections, and demonstrate commitment to our values and quality standards.
- Engage with customers through various channels to identify sales leads.
- Provide excellent sales and customer service via all contact center channels.
- Maintain accuracy of our CRM, including updating customer details.
- Demonstrate commitment to our values and quality standards.
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