Customer Experience Representative
3 weeks ago
We are representing a company in the FMCG industry who are seeking anexceptional Customer Experience Representative to provide a great service to their customers at both the state and national levels. The team is driven by a commitment to excellence, a passion for customer satisfaction, and a collaborative approach to achieving our goals.
Role Overview:
In this role, you will be responsible for managing customer interactions, ensuring a seamless experience for both retail and independent buyers. Your primary focus will be on delivering outstanding service, resolving complex issues, and maintaining accurate data entry to support operations.
Working Conditions:
- Hours: Monday to Friday, 6:30 AM to 3:00 PM
- Location: On-site in thier Coburg office
- Salary: $70,000 per annum plus superannuation
Key Responsibilities:
- Manage customer inquiries and requests via phone and other communication channels.
- Provide personalised support to customers, addressing their needs with professionalism and efficiency.
- Resolve escalated issues and complaints, demonstrating empathy and problem-solving skills.
- Ensure accurate and timely data entry into our systems, maintaining high standards of quality and attention to detail.
- Collaborate with team members to streamline processes and improve the overall customer experience.
- Adapt to changing priorities and work effectively in a fast-paced environment.
- Contribute to team meetings and discussions, sharing insights and best practices to drive continuous improvement.
Skills and Qualifications:
- Strong communication skills, with the ability to interact effectively with diverse customers.
- Previous experience with JD Edwards or similar programs is advantageous.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Exceptional attention to detail and accuracy in data entry.
- Ability to work well in a team environment, demonstrating flexibility and resilience.
- Experience in call centers, retail, or similar environments is preferred.
- Commitment to delivering exceptional customer experiences and achieving high levels of customer satisfaction.
At Sirius People, we advocate for the progression and equity of people of Aboriginal and Torres Strait Islander descent, diverse cultural backgrounds, disabilities and gender identities. Therefore, we strongly encourage you to apply.
#J-18808-Ljbffr
-
Customer Experience Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $80,000Job Title: Customer Experience RepresentativeWe're a global leader in international education, transforming how people access global opportunities.This is an exciting time to join us as we leverage innovative technology and create a connected world.We offer a working environment that encourages teamwork, effective collaboration, and cooperation throughout...
-
Customer Experience Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $78,000Job Title: Customer Experience Representative">Role Description:">At our organization, we are dedicated to delivering exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in providing high-quality service to our clients. Your primary responsibility will be to handle customer inquiries and resolve any issues...
-
Customer Experience Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeExperience Full time $40,000 - $65,000Customer Service RepresentativeWe're seeking motivated and mature-minded individuals to join our team as Customer Service Representatives. On a daily basis, you'll support the retail leadership teams in creating engaging in-store experiences that cover all aspects of customer service, merchandising, and daily operations.To succeed in this role, you'll need...
-
Customer Experience Representative
3 weeks ago
Melbourne, Victoria, Australia BYD Australia & New Zealand Full timeJoin to apply for the Customer Experience Representative role at BYD Australia & New Zealand.Ready to make an impact in the automotive industry?We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.As a Customer Experience Representative, you'll be the first...
-
Customer Experience Representative
3 weeks ago
Melbourne, Victoria, Australia BYD Australia & New Zealand Full timeJoin to apply for the Customer Experience Representative role at BYD Australia & New Zealand.Ready to make an impact in the automotive industry?We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.As a Customer Experience Representative, you'll be the first...
-
Customer Experience Representative
1 week ago
Melbourne, Victoria, Australia Byd Australia Full time**OVERVIEW**:Ready to make an impact in the automotive industry?We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.As a Customer Experience Representative, you'll be the first point of contact for our customers — responding to inquiries, resolving...
-
Customer Experience Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $70,000Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences.About the RoleThis role involves working closely with customers to understand...
-
Customer Experience Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $50,000 - $70,000Customer Experience Representative Job SummaryAbout the RoleThis position involves delivering exceptional customer service experiences that contribute to a positive and welcoming atmosphere for travellers. Key Responsibilities:Process guest arrivals, departures, and room allocations efficiently.Address guest queries in a timely and professional...
-
Customer Experience Representative
1 week ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $58,000 - $82,000Customer Experience RepresentativeWe are seeking a dedicated and customer-focused individual to create memorable experiences for our customers.This role requires a strong service mindset and the ability to work in a fast-paced retail environment. Key responsibilities include providing exceptional customer service, resolving customer complaints, and achieving...
-
Customer Experience Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $70,000 - $85,000Job Title: Customer Experience Representative\We are seeking a talented Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional support and guidance to our customers.\Your primary responsibility will be to investigate and respond to customer cases, ensuring that each...
