Customer Support Specialist
1 week ago
About the Role:
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Philips International. As a key member of our service delivery team, you will be responsible for providing exceptional technical support and service to our customers in the QLD/NT and Northern NSW regions.
Key Responsibilities:
- Provide expert technical advice and support to customers on the maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.
- Work collaboratively with the wider organisation to provide exceptional service to our customers, including corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
- Actively participate in the sales process and provide expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
- Take a lead in managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to the company process.
- Provide best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
- Maintain a high level of knowledge through continual training and development and keep up to date of new technologies relevant to your area of focus and take on new technology.
Requirements:
- Previous experience in customer-facing service engineering roles.
- Familiarity with medical equipment like MRI and Ultrasound is desirable, but candidates from various industries are welcome.
- Hold a Restricted Electrical License.
- Hold a degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
- Strong IT skills, and the ability to work in a fast-paced environment.
- Hold a full AU drivers license and already have Australian working rights.
About Philips International:
We are a health technology company committed to improving the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. We are an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.
-
Customer Support Specialist
1 week ago
Brisbane, Queensland, Australia ANZ Full timeAbout UsAt ANZ, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join ANZ, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the RoleWe are looking for someone with collections and...
-
Senior Customer Support Specialist
3 days ago
Brisbane, Queensland, Australia Tait - Asia Pacific Full time{"title": "Senior Customer Support Specialist", "content": "About the OpportunityWe are seeking a highly skilled Senior Customer Support Specialist to join our Tait Asia Pacific Team in Brisbane. This role is responsible for providing exceptional technical support to customers, driving customer satisfaction, and contributing to the strategic goals of the...
-
Customer Support Specialist
6 days ago
Brisbane, Queensland, Australia Philips International Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team in Brisbane, QLD. As a key member of our service engineering team, you will be responsible for providing exceptional technical support and maintenance services to our customers in the QLD/NT and Northern NSW regions.Key ResponsibilitiesTechnical...
-
Customer Support Specialist
7 days ago
Brisbane, Queensland, Australia Emesent Pty Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our dynamic team at Emesent Pty Ltd. As a key member of our customer support team, you will play a crucial role in delivering exceptional technical support and ensuring customer service excellence.Key ResponsibilitiesDeliver high-quality technical support and...
-
Customer Support Specialist
1 week ago
Brisbane, Queensland, Australia Workday Australia Pty Ltd Full timePosition OverviewThe Customer Support Specialist plays a crucial role in overseeing a ticketing system that handles cases of varying complexities related to the Adaptive Planning Integration product. This position ensures that clients receive prompt updates and resolutions. The ideal candidate will possess a strong background in troubleshooting...
-
Customer Support Specialist
1 week ago
Brisbane, Queensland, Australia Philips Iberica SAU Full timeJob TitleCustomer Support Specialist QLD/NTJob DescriptionPhilips, a leading global healthcare company, is seeking a customer-oriented engineer to join our team in Brisbane, responsible for servicing QLD/NT and Northern NSW regions. This role will specialize in our MR, Ultrasound portfolio, providing expert technical advice on maintenance, installation, and...
-
Customer Support Specialist
14 hours ago
Brisbane, Queensland, Australia Emesent Pty Ltd Full time{"Unlock Your PotentialAs a Customer Support Specialist at Emesent, you will play a vital role in delivering exceptional technical support and ensuring customer service excellence. Your exceptional support skills will enable you to solve problems and provide unparalleled service to our customers, working in tandem with our sales and engineering teams to...
-
Customer Support Specialist
1 week ago
Brisbane, Queensland, Australia Mable Full timeAbout MableMable is a health-tech start-up that specializes in transforming home care in Australia through its innovative approach. The company focuses on supporting people in achieving their goals while living at home, leveraging its technology platform to provide personalized support plans that meet individual needs and optimize funds.Job SummaryWe are...
-
Customer Support Specialist
1 week ago
Brisbane, Queensland, Australia Emesent Pty Ltd Full timeJob DescriptionJob Title: Customer Support SpecialistCompany: Emesent Pty LtdJob Type: Full-timeLocation: RemoteAbout Us:Emesent is a world-leader in drone autonomy, LiDAR mapping, and data analytics. Our vision is to autonomously map the inaccessible.Job Summary:We are seeking a highly skilled Customer Support Specialist to join our dynamic team. As a key...
-
Customer Support Specialist
1 week ago
Brisbane, Queensland, Australia Mable Full timeAbout MableMable is a health-tech start-up that specializes in transforming home care in Australia through its innovative approach. The company focuses on supporting people in achieving their goals while living at home, leveraging its technology platform to provide personalized support plans that meet individual needs and optimize funds.Job SummaryWe are...
-
Customer Support Specialist in Brisbane
1 week ago
Brisbane, Queensland, Australia Echo Entertainment Group Full timeAt Echo Entertainment Group, we strive to be a premier integrated resort organization in Australia. Our goal is to deliver enjoyable and unforgettable experiences for the countless guests we serve annually at our esteemed venues. Our establishments across major cities are renowned for their exceptional hotels, dining options, bars, and entertainment...
-
Customer Service Representative II
7 days ago
Brisbane, Queensland, Australia Customer Labs Full timeAbout Customer Labs:We are a leading provider of innovative solutions that protect the environment, people, and public health. Our mission is to create a more sustainable, shared future by delivering cutting-edge solutions that make a difference in people's lives, communities, and our planet.Job Summary:We are seeking a highly motivated and experienced...
-
Customer Liaison Support Specialist
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Liaison Support Specialist to join our team at The State of Queensland. As a key member of our organization, you will play a critical role in facilitating the Quality, Safety, and Risk Management Program across our hospitals and health centers.Key ResponsibilitiesManage Complex Complaints:...
-
IT Support Specialist
1 week ago
Brisbane, Queensland, Australia Vero Insurance Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Vero Insurance. As an IT Support Specialist, you will be responsible for providing technical support to our employees and customers, ensuring that they have a seamless and efficient experience with our technology systems.Key ResponsibilitiesProvide...
-
IT Support Specialist
1 week ago
Brisbane, Queensland, Australia HiTech Group Full timeEngaging role within a Federal Government Agency 12-month contract with potential for extensions Competitive hourly compensation A prominent Federal Government agency is seeking to onboard a proficient IT Support Specialist to become part of a highly skilled team. In this role, you will assist the Regional Onsite Support team with IT support services and...
-
Customer Support Specialist
2 days ago
Brisbane, Queensland, Australia Emesent Pty Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our dynamic team at Emesent Pty Ltd. As a key member of our customer support team, you will play a crucial role in delivering exceptional technical support and ensuring customer service excellence.Key ResponsibilitiesProvide high-quality technical support to customers,...
-
Veterinary Radiation Oncology Specialist
1 week ago
Brisbane, Queensland, Australia Brisbane Veterinary Specialist Centre Full timeAbout UsBrisbane Veterinary Specialist Centre (BVSC) is a leading specialist veterinary hospital in Australia, dedicated to providing exceptional care to pets and their families.Our TeamWe are a values-driven, purpose-built specialist veterinary hospital supported by an after-hours emergency and critical care service, with a culture of providing specialty...
-
Customer Support Expert
4 days ago
Brisbane, Queensland, Australia Emesent Pty Ltd Full time{"title": "Customer Support Specialist", "description": "Unlock Your Potential in a Dynamic TeamAt Emesent, we're pushing the boundaries of robotics and digitization to help humanity explore further and understand more. As a Customer Support Specialist, you'll play a crucial role in showcasing our state-of-the-art technology and delivering exceptional...
-
IT Support Specialist
1 week ago
Brisbane, Queensland, Australia Goodman Fielder Full timeAbout the RoleWe are seeking an experienced IT Support Specialist to join our team at Goodman Fielder. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesInstall and maintain desktop/laptop computer systems to Goodman Fielder...
-
Customer Support Specialist
1 week ago
Brisbane, Queensland, Australia Emesent Pty Ltd Full timeAbout EmesentEmesent is a pioneering company in the field of drone autonomy, LiDAR mapping, and data analytics. Our mission is to revolutionize the way we map and understand the physical world. With a strong focus on innovation and customer satisfaction, we are committed to delivering cutting-edge solutions to the mining, infrastructure, survey, and mapping...